Here's what you need to know
How do I book check-in?
You can book a check-in appointment by scheduling a convenient time with the local office manager. Check-in takes place directly at the apartment you booked and is by appointment only.
One of our representatives will show you the house and the room you've rented. During check-in, after receiving all the necessary information and completing the necessary paperwork you'll receive your new keys.
Check-in is by appointment only.
What happens if I'm late?
If you encounter any delays or problems on the day of your check-in, please notify the local office manager promptly. We'll do everything we can to ensure your entry to the apartment.
If I can't check in in person, can I delegate someone to do it?
Depending on the length of your stay (a few days or a few months), you'll need to complete a series of bureaucratic procedures required by Italian law. For this reason, we can't arrange for someone else authorized by you (not even a family member) to come to the office to sign or collect the keys on your behalf.
